A bit of history – The resort — first and only hotel to open on the lush, residential north side of St. Thomas — has been operating under the direction of Michael C. (Mike) Shelby since 1982. Today, he is the only island hotelier from that era still presiding over the same property.
When he and Mercedes Shelby married in 1992, her creative influences and love for island life served to further enhance the appeal of this boutique hotel. In 2015, the couple seamlessly transitioned Magens Point Resort to Flamboyan on the Bay Resort and Villas. Along with general manager Lori Baskin — and a deeply dedicated staff — the Shelbys continue to maintain and upgrade the property in an ongoing quest to delight every guest.
Originally from upstate New York, in 1997 the promise of year ’round warmth and sunshine lured Tracy to the tropics. Her Caribbean life began with a one-way plane ticket — and connection to a friend with a St. Thomas timeshare. Tracy reminisced that before leaving the mainland, she handed her leather jacket to her dad and said, “I won’t be needing this anymore.”.... (READ MORE)
While in school, Tracy had focused on studying travel and tourism. However, she also possesses a natural aptitude for accounting. “I’ve always loved working with numbers,” she said.
Education and expertise aside — and not untypical for any island newcomer —Tracy’s first jobs were tending bar at popular gathering spots including the iconic Duffy’s Love Shack.
She later transitioned to administrative work at several businesses including five years with a major auto dealership where she handled everything from warranties to loan applications.
For the last seven years, Tracy has been a valued member of our staff. She also is the mother of two school-age children.
DIRECTOR OF MEMBER SERVICES & SALES
A native of St. Kitts, Viola has lived in the U.S. Virgin Islands for the last 25-years and has been a vital part of our staff since 2007.... (READ MORE)
Highly skilled in customer relations, Viola brings to the table a wealth of hands-on administrative knowledge and experience. She studied business communications at Axia College, a division of the University of Phoenix.
For ten years prior to joining our resort family, Viola did administrative work for the sales team at Wyndham Worldwide, one of the largest global hospitality companies.
Adept at dealing with legal contacts and related issues, Viola shared that she enjoys working behind the scenes and making things “tick.”
In her personal life, she is the single mother of a 17-year-old son who is currently attending Sts. Peter and Paul High School.
FRONT DESK AGENT
Born and raised in the Virgin Islands, Wanda was just 18-years-old when, as a young entrepreneur, she established a successful nail salon in the Smith Bay area. “I always loved beauty and fashion,” she said, adding, “My mother encouraged me to look my best whenever I left the house.”... (READ MORE)
While successfully following her mother’s guideline to this day, Wanda’s professional focus turned to the hospitality industry.
Prior to joining our staff in 2009, Wanda worked for nearly a decade at the Ritz-Carlton on the East End of St. Thomas.
“I really enjoy making guests feel welcome,” said Wanda, further sharing that she much prefers to work the night shift — and that is exactly when you will find her in our reception area.
Wanda is the proud mother of four adult children and grandmother of two youngsters.
FRONT DESK AGENT
On staff for the last four years, Patty is from Tarboro, N.C. She first visited the Virgin Islands on a Caribbean cruise in 2000, returning again for a visit in 2007. As the owner of multiple RCI timeshares, she was able to travel much of the world, indulging in her passion for studying architecture... (READ MORE)
Her colorful adventures took place in between business and family obligations ranging from raising two
“I also ran horse farm with Clydesdales,” Patty said with a thoughtful smile, adding, “I was so busy I passed myself coming and going.”
Since settling in the islands, she’s commented numerous times, “ I don’t have a single regret — and I’ve never been happier.” An avid reader, she is always happy to help guests select books from the free lending library in our lobby.
Her son, Brian, is proprietor of RooT 42 Restaurant.
FRONT DESK AGENT
The newest member of our staff, Crystal has been greeting guests in the reception area since June of this year. After Crystal checks you into your room and you later head to our on-premise restaurant for libations, don’t be surprised if Crystal is there to serve you those drinks.... (READ MORE)
In addition to working the front desk, for the last
A resident of St. Thomas since 2016, Crystal spent time in Croatia as a child where her family has deep roots. She was raised in Long Island, N.Y., and also lived in Boston,
“I’ve been doing restaurant work since the age of 14,” she said, adding, “I worked my way up from coat check clerk to
Today, Crystal’s sister — with whom she is very close — is a doctor in Charleston, S.C.; her mom and step-dad live right here on St. Thomas.
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